Contact support
For account, privacy, subscription, or technical questions, email:
Please do not include passwords, payment-card information, or unnecessary sensitive information in your message.
Subscriptions
Subscriptions purchased through Apple or Google are billed and managed by the platform. You can change or cancel them in your device’s subscription settings.
Restore purchases
If Premium does not appear after reinstalling or changing devices, sign in to the correct account and use Restore Purchases in Sorilo Settings.
Story generation
If a story fails to generate, check your connection and try again. If the issue continues, send support the time of the problem and a short description of what happened.
Privacy and data requests
For access, correction, or deletion requests, contact support@sorilo.co. See the Privacy Policy for more information.